Recording and analyzing customer order history is an essential function of customer relationship management (CRM). Your ability to track and analyze metrics such as fulfillment rates and customer service statistics (like response time) relies on accurate, up-to-date customer history data. Analyzing the data recorded and organized in modern COM systems provides real-time insights into product profitability and supply chain performance metrics. COM functions as a component of a coordinated supply chain, where the distributed order fulfillment process meets sales, marketing, and customer service strategies.

The goal of customer order management (and the technology behind the process) is to deliver customer orders in a profitable, reproducible, and trackable manner. WorkApps Package your entire business program or project into a WorkApp in minutes.Digital asset management Manage and distribute assets, and see how they perform.Resource management Find the best project team and forecast resourcing needs.Intelligent workflows Automate business processes across systems.Governance & administration Configure and manage global controls and settings.Streamlined business apps Build easy-to-navigate business apps in minutes.Integrations Work smarter and more efficiently by sharing information across platforms.

Secure request management Streamline requests, process ticketing, and more.Process management at scale Deliver consistent projects and processes at scale.Content management Organize, manage, and review content production.Workflow automation Quickly automate repetitive tasks and processes.Team collaboration Connect everyone on one collaborative platform.Smartsheet platform Learn how the Smartsheet platform for dynamic work offers a robust set of capabilities to empower everyone to manage projects, automate workflows, and rapidly build solutions at scale.

Web based customer management software